Partner Snapshot
BossaNova has a strong partnership with Sertec for the largest banks and financial institutions.
Locations
BossaNova has collaborated with us not only in the implementation of its Caperio platform in our company, but as a strategic partner tailoring their services to meet our specific needs. We trained our management team with the support of BossaNova and have realized far-reaching impacts in our organization. They truly understand the benefits of leading-edge technology & how to achieve high performance effectiveness in credit management. BossaNova understands our business and collaborates successfully with our team.
Who are you and what does your company do?
I am a Speech Analytics Consultant for Sertec. Sertec is one of the largest Collections companies in Mexico.
What problem(s) did you face before working with the BossaNova Caperio Performance Platform?
We were only able to review a small sample of the calls, which was a non-objective and slow methodology of evaluation. It impacted our ability to drive and implement changes.
Why did you choose the Caperio Performance Platform ?
We were looking for a voice analytics tool by the request of one of our most important clients and BossaNova really stood out to us as a front-runner in the solution landscape because of the ability to analyze and evaluate 100% of the calls.
Specifically, what was the best thing about using the Caperio Performance platform?
I think it is the ability to manage the platform ourselves which allow us to manage Speech Analytics in an effective way. An example is the feature of changing and introducing new words searches and regular expressions instantly. It allows us to maximize our results and in a very fast manner.
How do you as a leader use our Caperio Conversation Explorer and Workbench ?
I use it to change configuration, update words, regular expressions searches and download files. I also use it review the statistics and observe trends.
What results have you been able to achieve by using our Platform?
I just finished an analysis that is demonstrating the CSR`s have dramatically improved their results in collecting more money.
Would you recommend Caperio and BossaNova to others? (and why?)
Yes, my favorites things about BossaNova are the constant and open communication and how you guys meet or exceed all of our expectations.
Join Our Partners Today
We succeed together focused with our:
- Platform Software Partners
- Implementation (SI) Partners
- Customer Fulfillment Partners
- ISV & Channel Partners
Quick Overview
Understanding How We Partner Together
Co-Sell caperio solutions
01. Platform Software Partner
These partners represent Enterprise software companies who want to leverage the Caperio platform as part of a cloud-based customer contact center set of applications, including Workforce Management and CRM/ERP/HCM. We often are on each other's price lists and go-to-market together.
Change Management & Consulting
02. Implementation Services Partner
These partners work with us to drive change through organizations, leveraging Caperio to transform and optimize business processes and performance. They are focused on unlocking opportunities by harnessing the possibilities that spring from disruption.
Drive Results & performance
03. Customer Fulfillment Partner
These partners usually provide outsourced capabilities in running call centers and customer interactions through highly motivated and trained personnel, ensuring quality in the process and using Caperio to deliver results.
Resell & distribute Caperio solutions
04. ISV & Channel Partner
These partners bring software and hardware products to market, and offer a wide range of technical and business support services. This includes helping companies configure, install and finance their purchases, especially as they seek to move to the cloud from legacy applications.