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Artificial Intelligence
How AI Can Transform Contact Centers’ Unstructured Content
Original article available here. How AI Can Transform Contact Centers’ Unstructured Content If your organization is drowning in unstructured content, it’s not alone. IDC predicts 80%
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March 18, 2021
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Artificial Intelligence
Google Brain Introduces Symbolic Programming + PyGlove Library to Reformulate AutoML
A recent study by the Google Brain Team proposes a new way of programming automated machine learning (AutoML) based on symbolic programming. Original article available
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February 5, 2021
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Artificial Intelligence
How Call Centers Can Thrive by Successfully Managing the Unexpected with AI
Original article available here. With call center conditions constantly changing, companies must turn to artificial intelligence technology in order to optimize their operations. Call Centers
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January 8, 2021
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Speech Analytics
10 Unique Use Cases for Speech Analytics
Original article available here. 10 Unique Use Cases for Speech Analytics Speech analytics is evolving to have use cases not yet thought of. For those
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December 14, 2020
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Contact Centers
How AWS is staking its claim on tomorrow’s contact centers
Original article available here. How AWS is staking its claim on tomorrow’s contact centers AWS unveiled several new ML-based feature updates for its Amazon Connect
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December 8, 2020
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Analytics
Leading With Decision-Driven Data Analytics
Original article available here. Data analysts often fail to produce insights for making effective business decisions, but that’s not their fault. Leaders need to make
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December 8, 2020
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