Scorecards- Mapas de Calor
Performance Engine
Core Artificial Intelligence processing and staging for all streams across voice, text, chat, and support using speech analytics mixed with ensemble machine learning and pattern matching algorithms
Breakthrough Artificial Intelligence
Role-based insights, and emerging issues with opportunities to unlock revenue and improve best practices. Provides up to the moment scoring of each team and member’s performance and trending.
Never Miss An Opportunity or Exposure
Discover areas of opportunity and challenges across each interaction down to specific words and phrases.
Customize For Profit
Open customization toolset to rapidly expand, edit, and optimize capture elements (phrasing, words etc.) of each interaction. Designed for use directly by team leaders without technical knowledge.
Related Links
Caperio Tendencias de Desempeño de las Bibliotecas de Escenarios
Vea el poder de las bibliotecas de escenarios del negocio para identificar tendencias potenciales
Caperio Bibliotecas Panel de Desempeño
Obtenga una visión general del desempeño actual de las bibliotecas de desempeño en este breve tutorial en video