Archive for setembro, 2020
Translating the voice of your customer (VoC) into business intelligence
Original article: https://www.kmworld.com/Articles/Editorial/ViewPoints/Translating-the-voice-of-your-customer-(VoC)-into-business-intelligence–142989.aspx With customer service and support, figuring out why something happens can be just as important as figuring out what happened. In fact, sometimes the “why” is even more revealing than the “what.”…
- set 24
5 Reasons Why Every Call Center Should Use Voice Analytics
Original article available here: https://mitechnews.com/guest-columns/5-reasons-why-every-call-center-should-use-voice-analytics/ 5 Reasons Why Every Call Center Should Use Voice Analytics DETROIT – Voice analytics is one of the fastest growing areas that contact centers are utilizing across the globe. By…
- set 18
Contact Centers Reacted To COVID-19 Quite Well — It’s Now Time To Institutionalize The Best Practices
Original article by Vasupradha Srinivasan: https://go.forrester.com/blogs/contact-centers-reacted-to-covid-19-quite-well-its-now-time-to-respond-with-the-same-rigor/ Contact Centers Reacted To COVID-19 Quite Well — It’s Now Time To Institutionalize The Best Practices I have had the opportunity to get up close and personal in managing…
- set 12
Four Types of Business Analytics
Original Article: https://www.analyticsinsight.net/four-types-of-business-analytics-to-know/ Four Types of Business Analytics For different stages of business analytics huge amount of data is processed at various steps. Depending on the stage of the workflow and the requirement of data…
- set 11
KISS Method: “Keep It Simple with Speech”
Original article: https://www.contactcenterpipeline.com/Article/kiss-method-keep-it-simple-with-speech-1 KISS Method: “Keep It Simple with Speech” Our Caperio AI performance platform is designed to make transitioning to the cloud quick, easy, and cost-effective. Also available on-premises. We Give You Total Control…
- set 04
The easy way to create a ‘remote contact center’
Original article: https://www.itproportal.com/features/the-easy-way-to-create-a-remote-contact-center/ Cloud based Caperio AI performance platform works great for improving remote customer service agents performance. What should organizations consider as they continue the transition from an on-premise contact center set up towards…
- set 02
Artificial Intelligence Dominates More Customer Interactions, But Lacks ‘Wow’ Factor
Original article: https://www.forbes.com/sites/joemckendrick/2020/08/31/artificial-intelligence-dominates-more-customer-interactions-but-lacks-wow-factor/#2101a7416a3b Artificial Intelligence Dominates More Customer Interactions, But Lacks ‘Wow’ Factor Let me get this off my chest: I hate chatbots. It’s nice you can call anytime and get a consistent experience, but…
- set 01
últimas postagens
How AI Can Transform Contact Centers’ Unstructured Content
- março 18, 2021
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Google Brain Introduces Symbolic Programming + PyGlove Library to Reformulate AutoML
- fevereiro 5, 2021
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How Call Centers Can Thrive by Successfully Managing the Unexpected with AI
- janeiro 8, 2021
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10 Unique Use Cases for Speech Analytics
- dezembro 14, 2020
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