Caperio tendências das Bibliotecas de Cenários de Negócios
Performance Engine
Core Artificial Intelligence processing and staging for all streams across voice, text, chat, and support using speech analytics mixed with ensemble machine learning and pattern matching algorithms
Breakthrough Artificial Intelligence
Role-based insights, and emerging issues with opportunities to unlock revenue and improve best practices. Provides up to the moment scoring of each team and member’s performance and trending.
Never Miss An Opportunity or Exposure
Discover areas of opportunity and challenges across each interaction down to specific words and phrases.
Customize For Profit
Open customization toolset to rapidly expand, edit, and optimize capture elements (phrasing, words etc.) of each interaction. Designed for use directly by team leaders without technical knowledge.
Related Links
Caperio Bibliotecas de Cenários de Negócios-Painel de Desempenho
Obtenha uma visão geral do nosso painel de desempenho das bibliotecas de desempenho neste rápido vídeo passo a passo
Valor de Promessas de Pagamento
Veja como a Caperio revela frases-chave para aumentar rapidamente o valor da promessa de pagamento.
Scorecards- Mapas de Calor
Explore o desempenho do agente e identifique problemas e oportunidades usando nosso mapa de calor baseado em IA