CSR: How to monitor and improve your Individual Performance
Remote and OnSite Agents can self-monitor and see ways to improve their performance. Watch this video to learn how.
Caperio Libraries Performance Dashboard
Get an overview of our performance Libraries dashboard in this quick video walkthrough
Caperio Libraries Performance Trends
See the power of Business Scenario Libraries for identifying potential trends
Monitor Team Performance
Drive Best Practices & Raise Agent Results Across The Team With Caperio AI
Contact Level Authentication
See the granular-level security in the platform for agents and managers
Two Words Near Each Other
See how Caperio discerns words across different situations
Negative Lookbehind
Instantly discover issues and challenges to increase performance
Conversation Explorer
See 100% of words and phrases across every interaction of speech and text
Key Indicator Overview
Unlock Insights in this Walkthrough of Key Early Indicators
Scorecards-Heat Maps
Explore Agent Performance and Identify Issues & Opportunities using our AI-Driven Heat Map
Multiple Word Options
Change expressions and phrases instantly without writing code
Promise Amounts
See how Caperio reveals key phrases to rapidly increase Promise To Pay Amounts.