Caperio AI Performance Platform
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Caperio Libraries Performance Dashboard

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Performance Engine

Core Artificial Intelligence processing and staging for all streams across voice, text, chat, and support using speech analytics mixed with ensemble machine learning and pattern matching algorithms

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Breakthrough Artificial Intelligence

Role-based insights, and emerging issues with opportunities to unlock revenue and improve best practices. Provides up to the moment scoring of each team and member’s performance and trending.

Never Miss An Opportunity or Exposure

Discover areas of opportunity and challenges across each interaction down to specific words and phrases.

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Customize For Profit

Open customization toolset to rapidly expand, edit, and optimize capture elements (phrasing, words etc.) of each interaction. Designed for use directly by team leaders without technical knowledge.

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Caperio Libraries Performance Trends
Analytics Revenue

Caperio Libraries Performance Trends

See the power of Business Scenario Libraries for identifying potential trends

Scorecards-Heat Maps
Analytics

Scorecards-Heat Maps

Explore Agent Performance and Identify Issues & Opportunities using our AI-Driven Heat Map

Promise Amounts
Revenue

Promise Amounts

See how Caperio reveals key phrases to rapidly increase Promise To Pay Amounts.

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