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Key Indicator Overview
Unlock Insights in this Walkthrough of Key Early Indicators
Core Artificial Intelligence processing and staging for all streams across voice, text, chat, and support using speech analytics mixed with ensemble machine learning and pattern matching algorithms
Role-based insights, and emerging issues with opportunities to unlock revenue and improve best practices. Provides up to the moment scoring of each team and member’s performance and trending.
Discover areas of opportunity and challenges across each interaction down to specific words and phrases.
Open customization toolset to rapidly expand, edit, and optimize capture elements (phrasing, words etc.) of each interaction. Designed for use directly by team leaders without technical knowledge.
Unlock Insights in this Walkthrough of Key Early Indicators