Caperio AI Performance Platform
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Key Indicator Overview

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Performance Engine

Core Artificial Intelligence processing and staging for all streams across voice, text, chat, and support using speech analytics mixed with ensemble machine learning and pattern matching algorithms

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Breakthrough Artificial Intelligence

Role-based insights, and emerging issues with opportunities to unlock revenue and improve best practices. Provides up to the moment scoring of each team and member’s performance and trending.

Never Miss An Opportunity or Exposure

Discover areas of opportunity and challenges across each interaction down to specific words and phrases.

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Customize For Profit

Open customization toolset to rapidly expand, edit, and optimize capture elements (phrasing, words etc.) of each interaction. Designed for use directly by team leaders without technical knowledge.

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