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Translating the voice of your customer (VoC) into business intelligence

Original article: https://www.kmworld.com/Articles/Editorial/ViewPoints/Translating-the-voice-of-your-customer-(VoC)-into-business-intelligence–142989.aspx With customer service and support, figuring out why something happens can be just as important as figuring out what happened. In fact, sometimes the “why” is even more revealing than the “what.”…

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Roy
  • set 24
Global Emotion Analytics Market to grow at a high CAGR% by 2026 | Global Market Estimates
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Global Emotion Analytics Market to grow at a high CAGR% by 2026 | Global Market Estimates

Original Article : https://www.openpr.com/news/2125045/global-emotion-analytics-market-to-grow-at-a-high-cagr-by-2026#prid-2125045 Global Emotion Analytics Market to grow at a high CAGR% by 2026 | Global Market Estimates According to a new market research report published by Global Market Estimates, the Global Emotion…

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Roy
  • ago 31
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Speech Analytics Market Trends and Analysis Growth by 2025

Original Article: https://scientect.com/news/648670/speech-analytics-market-trends-and-analysis-growth-by-2025/ In current times, organizations across various industry sectors are undertaking programs for transcripting and analyzing customer and organizational media. This is mainly to take logical decisions for customer and business management with…

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Roy
  • ago 29
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Wall Street Journal: Consumers Seeking Debt Relief Amid Coronavirus Face Jammed Phone Lines, Overwhelmed Lenders

Original Article at: https://www.wsj.com/articles/lenders-race-to-keep-up-with-requests-for-consumer-debt-relief-11589362202 Millions of Americans have asked for a break on their debt payments, but their lenders are having a hard time keeping up. Borrowers seeking debt relief are encountering jammed phone lines, overflowing…

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Roy
  • ago 29

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  • How AI Can Transform Contact Centers’ Unstructured Content
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  • How Call Centers Can Thrive by Successfully Managing the Unexpected with AI
  • 10 Unique Use Cases for Speech Analytics
  • How AWS is staking its claim on tomorrow’s contact centers

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      How AI Can Transform Contact Centers’ Unstructured Content

      How AI Can Transform Contact Centers’ Unstructured Content

      • março 18, 2021
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      Google Brain Introduces Symbolic Programming + PyGlove Library to Reformulate AutoML

      Google Brain Introduces Symbolic Programming + PyGlove Library to Reformulate AutoML

      • fevereiro 5, 2021
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      How Call Centers Can Thrive by Successfully Managing the Unexpected with AI

      How Call Centers Can Thrive by Successfully Managing the Unexpected with AI

      • janeiro 8, 2021
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      10 Unique Use Cases for Speech Analytics

      10 Unique Use Cases for Speech Analytics

      • dezembro 14, 2020
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