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Translating the voice of your customer (VoC) into business intelligence
Original article: https://www.kmworld.com/Articles/Editorial/ViewPoints/Translating-the-voice-of-your-customer-(VoC)-into-business-intelligence–142989.aspx With customer service and support, figuring out why something happens can be just as important as figuring out what happened. In fact, sometimes the “why” is even more revealing than the “what.” When an organization is…
- Sep 24
Global Emotion Analytics Market to grow at a high CAGR% by 2026 | Global Market Estimates
Original Article : https://www.openpr.com/news/2125045/global-emotion-analytics-market-to-grow-at-a-high-cagr-by-2026#prid-2125045 Global Emotion Analytics Market to grow at a high CAGR% by 2026 | Global Market Estimates According to a new market research report published by Global Market Estimates, the Global Emotion…
- Ago 31
Speech Analytics Market Trends and Analysis Growth by 2025
Original Article: https://scientect.com/news/648670/speech-analytics-market-trends-and-analysis-growth-by-2025/ In current times, organizations across various industry sectors are undertaking programs for transcripting and analyzing customer and organizational media. This is mainly to take logical decisions for customer and business management with…
- Ago 29
Wall Street Journal: Consumers Seeking Debt Relief Amid Coronavirus Face Jammed Phone Lines, Overwhelmed Lenders
Original Article at: https://www.wsj.com/articles/lenders-race-to-keep-up-with-requests-for-consumer-debt-relief-11589362202 Millions of Americans have asked for a break on their debt payments, but their lenders are having a hard time keeping up. Borrowers seeking debt relief are encountering jammed phone lines, overflowing…
- Ago 29
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How AI Can Transform Contact Centers’ Unstructured Content
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10 Unique Use Cases for Speech Analytics
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