Caperio AI Performance Platform
  • U.S.A. : 1 (470) 655-6318
    • Brasil : (+55) 11-97506-0418
  • Valores
  • Plataforma
  • Soluções
  • Parceiros
  • Atributos
  • Recursos
  • Sobre nós
CONTACT US
  • Não categorizado
  • ago 29

Wall Street Journal: Consumers Seeking Debt Relief Amid Coronavirus Face Jammed Phone Lines, Overwhelmed Lenders

Original Article at: https://www.wsj.com/articles/lenders-race-to-keep-up-with-requests-for-consumer-debt-relief-11589362202

Millions of Americans have asked for a break on their debt payments, but their lenders are having a hard time keeping up.

Borrowers seeking debt relief are encountering jammed phone lines, overflowing inboxes and stretched-thin customer-service departments. Multiple calls to the same lender can yield different answers on the relief programs borrowers qualify for. Sometimes it is taking lenders weeks to reflect the changes on borrowers’ accounts.

And lenders vary widely in how much debt relief they are offering and for how long. Lenders are declining to defer payments for some borrowers who were behind on their payments before the coronavirus laid waste to the U.S. economy. Some who have been given deferments are getting alerts that their payments are past due anyway.

Lenders “are pretty overwhelmed by the amount of calls and questions they’re getting,” said Leslie Parrish, a senior analyst who covers consumer lending at Aite Group, a research and consulting firm.

Related Posts

Não categorizado

Translating the voice of your customer (VoC) into business intelligence

Original article: https://www.kmworld.com/Articles/Editorial/ViewPoints/Translating-the-voice-of-your-customer-(VoC)-into-business-intelligence–142989.aspx With customer service and support, figuring out why something happens can be just as important as figuring out what happened. In fact, sometimes the “why” is even more revealing than the “what.”…

Roy
  • set 24

Post a Comments

Procurar

Postagens recentes

  • How AI Can Transform Contact Centers’ Unstructured Content
  • Google Brain Introduces Symbolic Programming + PyGlove Library to Reformulate AutoML
  • How Call Centers Can Thrive by Successfully Managing the Unexpected with AI
  • 10 Unique Use Cases for Speech Analytics
  • How AWS is staking its claim on tomorrow’s contact centers

comentários recentes

    Arquivos

    • março 2021
    • fevereiro 2021
    • janeiro 2021
    • dezembro 2020
    • novembro 2020
    • outubro 2020
    • setembro 2020
    • agosto 2020

    Categorias

    • Artificial Intelligence
    • Não categorizado

    Meta

    • Acessar
    • Feed de posts
    • Feed de comentários
    • WordPress.org

    Subscribe to Our Blog

    I want the latest update in...

      últimas postagens

      How AI Can Transform Contact Centers’ Unstructured Content

      How AI Can Transform Contact Centers’ Unstructured Content

      • março 18, 2021
      • [rt_reading_time postfix="mins read" postfix_singular="min read"]
      Google Brain Introduces Symbolic Programming + PyGlove Library to Reformulate AutoML

      Google Brain Introduces Symbolic Programming + PyGlove Library to Reformulate AutoML

      • fevereiro 5, 2021
      • [rt_reading_time postfix="mins read" postfix_singular="min read"]
      How Call Centers Can Thrive by Successfully Managing the Unexpected with AI

      How Call Centers Can Thrive by Successfully Managing the Unexpected with AI

      • janeiro 8, 2021
      • [rt_reading_time postfix="mins read" postfix_singular="min read"]
      10 Unique Use Cases for Speech Analytics

      10 Unique Use Cases for Speech Analytics

      • dezembro 14, 2020
      • [rt_reading_time postfix="mins read" postfix_singular="min read"]

      Siga-nos

      Empresa

      • About us
      • Careers
      • Learn
      • Blog
      • Contact us
      • Privacy Policy

      Plataformas

      • Caperio AI Engine
      • Business Scenario Libraries
      • Caperio Workbench
      • Integrations

      Suporte

      • Help Desk
      • Knowledge Base

      Comunidade

      • Webinars
      • Faq’s

      Contato

      • support@bossanovadata.com

      © 2025. Copyright BossaNova