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Posts by: Roy

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Speech Analytics Market Trends and Analysis Growth by 2025

Original Article: https://scientect.com/news/648670/speech-analytics-market-trends-and-analysis-growth-by-2025/ In current times, organizations across various industry sectors are undertaking programs for transcripting and analyzing customer and organizational media. This is mainly to take logical decisions for customer and business management with…

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Roy
  • Ago 29
Sin categorizar

Wall Street Journal: Consumers Seeking Debt Relief Amid Coronavirus Face Jammed Phone Lines, Overwhelmed Lenders

Original Article at: https://www.wsj.com/articles/lenders-race-to-keep-up-with-requests-for-consumer-debt-relief-11589362202 Millions of Americans have asked for a break on their debt payments, but their lenders are having a hard time keeping up. Borrowers seeking debt relief are encountering jammed phone lines, overflowing…

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Roy
  • Ago 29
Remote Agents

Why Remote Agents Earn More & Stay with Caperio

According to the National Association of Call Centers, more than half of the contact centers in the United States today (53 percent) have some percentage of their agent population functioning from a home office. The…

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Roy
  • Ago 29
Speech Analytics

Caperio AI Performance Platform Released For North America

Shawn Blevins Joins as Chief Revenue Officer CAPERIO INCREASES REVENUE PERFORMANCE FOR REMOTE & ON-SITE CALL CENTER AGENTSUSING ARTIFICIAL INTELLIGENCE AND BREAKTHROUGH SPEECH ANALYTICS IN THE CLOUD Summary: After creating average 221% increases in Promise…

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Roy
  • Ago 17

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    How AI Can Transform Contact Centers’ Unstructured Content

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    10 Unique Use Cases for Speech Analytics

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    • diciembre 14, 2020
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