Speech Analytics
10 Unique Use Cases for Speech Analytics
Original article available here. 10 Unique Use Cases for Speech Analytics Speech analytics is evolving to have use cases not yet thought of. For those of you who use speech analytics and want to expand…
- Dec 14
Voice analytics enables to comprehend a customer’s point of view through their voice and tone
Original article available here. Voice analytics enables to comprehend a customer’s point of view through their voice and tone Corporate contact centers are embracing big data to offer an improved and more customized customer experience….
- Nov 24
What Value Does Speech Analytics Provide To Businesses During COVID19?
Original article available here. What Value Does Speech Analytics Provide To Businesses During COVID19? With fewer face-to-face customer interactions taking place in 2020, contact centres are proving more valuable than ever. With huge volumes of…
- Nov 19
Transcription: The Hidden Weapon To Accelerate Transformational Change
Original article available here. Transcription: The Hidden Weapon To Accelerate Transformational Change Artificial intelligence is now making real-time transcription and speech analytics investments in contact centers meaningful because it allows customer experience (CX) operations to…
- Nov 11
Why speech analytics are key to contact centre success post-pandemic
Original article available here. Why speech analytics are key to contact centre success post-pandemic Customer expectations have changed hugely as a result of the global pandemic, placing more emphasis on the role of the contact…
- Oct 30
Speech Analytics Market worth $3.8 billion by 2025
Original article available here. Speech Analytics Market worth $3.8 billion by 2025 CHICAGO, Oct. 20, 2020 /PRNewswire/ — According to a new market research report “Speech Analytics Market by Component (Solutions (Indexing & Query, Speech Engine) and Services), Application…
- Oct 22
Translating the voice of your customer (VoC) into business intelligence
Original article: https://www.kmworld.com/Articles/Editorial/ViewPoints/Translating-the-voice-of-your-customer-(VoC)-into-business-intelligence–142989.aspx Translating the voice of your customer (VoC) into business intelligence With customer service and support, figuring out why something happens can be just as important as figuring out what happened. In fact,…
- Sep 24
5 Reasons Why Every Call Center Should Use Voice Analytics
Original article available here: https://mitechnews.com/guest-columns/5-reasons-why-every-call-center-should-use-voice-analytics/ 5 Reasons Why Every Call Center Should Use Voice Analytics DETROIT – Voice analytics is one of the fastest growing areas that contact centers are utilizing across the globe. By…
- Sep 18
KISS Method: “Keep It Simple with Speech”
Original article: https://www.contactcenterpipeline.com/Article/kiss-method-keep-it-simple-with-speech-1 KISS Method: “Keep It Simple with Speech” Our Caperio AI performance platform is designed to make transitioning to the cloud quick, easy, and cost-effective. Also available on-premises. We Give You Total Control…
- Sep 04
Caperio AI Performance Platform Released For North America
Shawn Blevins Joins as Chief Revenue Officer CAPERIO INCREASES REVENUE PERFORMANCE FOR REMOTE & ON-SITE CALL CENTER AGENTSUSING ARTIFICIAL INTELLIGENCE AND BREAKTHROUGH SPEECH ANALYTICS IN THE CLOUD Summary: After creating average 221% increases in Promise…
- Aug 17
Latest Post
How AI Can Transform Contact Centers’ Unstructured Content
- March 18, 2021
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Google Brain Introduces Symbolic Programming + PyGlove Library to Reformulate AutoML
- February 5, 2021
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How Call Centers Can Thrive by Successfully Managing the Unexpected with AI
- January 8, 2021
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10 Unique Use Cases for Speech Analytics
- December 14, 2020
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