Archive for November, 2020
Voice analytics enables to comprehend a customer’s point of view through their voice and tone
Original article available here. Voice analytics enables to comprehend a customer’s point of view through their voice and tone Corporate contact centers are embracing big data to offer an improved and more customized customer experience….
- Nov 24
Coaching sales agents? Use AI and human coaches
Original article available here. Coaching sales agents? Use AI and human coaches Researchers from Temple University, Sichuan University, and Fudan University published a new paper in the Journal of Marketing that explores the growing use of AI…
- Nov 20
What Value Does Speech Analytics Provide To Businesses During COVID19?
Original article available here. What Value Does Speech Analytics Provide To Businesses During COVID19? With fewer face-to-face customer interactions taking place in 2020, contact centres are proving more valuable than ever. With huge volumes of…
- Nov 19
Transcription: The Hidden Weapon To Accelerate Transformational Change
Original article available here. Transcription: The Hidden Weapon To Accelerate Transformational Change Artificial intelligence is now making real-time transcription and speech analytics investments in contact centers meaningful because it allows customer experience (CX) operations to…
- Nov 11
8 Ways to Avoid Call Center Agent Burnout Intensified During a Crisis
Original article available here. 8 Ways to Avoid Call Center Agent Burnout Intensified During a Crisis The coronavirus has changed work as we knew it for the foreseeable future. Many companies have moved to remote…
- Nov 05
Latest Post
How AI Can Transform Contact Centers’ Unstructured Content
- March 18, 2021
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Google Brain Introduces Symbolic Programming + PyGlove Library to Reformulate AutoML
- February 5, 2021
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How Call Centers Can Thrive by Successfully Managing the Unexpected with AI
- January 8, 2021
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10 Unique Use Cases for Speech Analytics
- December 14, 2020
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