Archive for December, 2020
10 Unique Use Cases for Speech Analytics
Original article available here. 10 Unique Use Cases for Speech Analytics Speech analytics is evolving to have use cases not yet thought of. For those of you who use speech analytics and want to expand…
- Dec 14
How AWS is staking its claim on tomorrow’s contact centers
Original article available here. How AWS is staking its claim on tomorrow’s contact centers AWS unveiled several new ML-based feature updates for its Amazon Connect cloud contact center service that will simplify call agents’ workloads…
- Dec 08
Leading With Decision-Driven Data Analytics
Original article available here. Data analysts often fail to produce insights for making effective business decisions, but that’s not their fault. Leaders need to make sure that data analytics is decision-driven. If you were to…
- Dec 08
Amazon Brings More Machine Learning to the Contact Center
Original article available here. Amazon Brings More Machine Learning to the Contact Center It’s fair to say the contact center market was one that basically stood still for decades. There were a handful of vendors…
- Dec 03
Latest Post
How AI Can Transform Contact Centers’ Unstructured Content
- March 18, 2021
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Google Brain Introduces Symbolic Programming + PyGlove Library to Reformulate AutoML
- February 5, 2021
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How Call Centers Can Thrive by Successfully Managing the Unexpected with AI
- January 8, 2021
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10 Unique Use Cases for Speech Analytics
- December 14, 2020
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