Artificial Intelligence
How AI Can Transform Contact Centers’ Unstructured Content
Original article available here. How AI Can Transform Contact Centers’ Unstructured Content If your organization is drowning in unstructured content, it’s not alone. IDC predicts 80% or more of global content and data will be unstructured by…
- Mar 18
Google Brain Introduces Symbolic Programming + PyGlove Library to Reformulate AutoML
A recent study by the Google Brain Team proposes a new way of programming automated machine learning (AutoML) based on symbolic programming. Original article available here. A recent study by the Google Brain Team proposes a…
- Feb 05
How Call Centers Can Thrive by Successfully Managing the Unexpected with AI
Original article available here. With call center conditions constantly changing, companies must turn to artificial intelligence technology in order to optimize their operations. Call Centers are constantly dealing with unexpected scenarios, but 2020 has taken…
- Jan 08
Amazon Brings More Machine Learning to the Contact Center
Original article available here. Amazon Brings More Machine Learning to the Contact Center It’s fair to say the contact center market was one that basically stood still for decades. There were a handful of vendors…
- Dec 03
Coaching sales agents? Use AI and human coaches
Original article available here. Coaching sales agents? Use AI and human coaches Researchers from Temple University, Sichuan University, and Fudan University published a new paper in the Journal of Marketing that explores the growing use of AI…
- Nov 20
The Amazing Ways Duolingo Is Using Artificial Intelligence To Deliver Free Language Learning
Original article available here. The Amazing Ways Duolingo Is Using Artificial Intelligence To Deliver Free Language Learning It’s a challenge to learn a new language, especially once we’re past 18 years old. But Duolingo, self-proclaimed as…
- Oct 16
Companies are doubling down on artificial intelligence and machine learning due to pandemic
Original article available here: https://www.techrepublic.com/article/companies-are-doubling-down-on-artificial-intelligence-and-machine-learning-due-to-pandemic/ Companies are doubling down on artificial intelligence and machine learning due to pandemic Companies are planning to increase their spending on artificial intelligence and machine learning as a result of…
- Sep 30
Artificial Intelligence Dominates More Customer Interactions, But Lacks ‘Wow’ Factor
Original article: https://www.forbes.com/sites/joemckendrick/2020/08/31/artificial-intelligence-dominates-more-customer-interactions-but-lacks-wow-factor/#2101a7416a3b Artificial Intelligence Dominates More Customer Interactions, But Lacks ‘Wow’ Factor Let me get this off my chest: I hate chatbots. It’s nice you can call anytime and get a consistent experience, but…
- Sep 01
Latest Post
How AI Can Transform Contact Centers’ Unstructured Content
- March 18, 2021
- [rt_reading_time postfix="mins read" postfix_singular="min read"]
Google Brain Introduces Symbolic Programming + PyGlove Library to Reformulate AutoML
- February 5, 2021
- [rt_reading_time postfix="mins read" postfix_singular="min read"]
How Call Centers Can Thrive by Successfully Managing the Unexpected with AI
- January 8, 2021
- [rt_reading_time postfix="mins read" postfix_singular="min read"]
10 Unique Use Cases for Speech Analytics
- December 14, 2020
- [rt_reading_time postfix="mins read" postfix_singular="min read"]
Recent Comments