Remote Agents
The easy way to create a ‘remote contact center’
Original article: https://www.itproportal.com/features/the-easy-way-to-create-a-remote-contact-center/ Cloud based Caperio AI performance platform works great for improving remote customer service agents performance. What should organizations consider as they continue the transition from an on-premise contact center set up towards…
- Sep 02
Why Remote Agents Earn More & Stay with Caperio
According to the National Association of Call Centers, more than half of the contact centers in the United States today (53 percent) have some percentage of their agent population functioning from a home office. The…
- Aug 29
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