Posts by: Roy
How AI Can Transform Contact Centers’ Unstructured Content
Original article available here. How AI Can Transform Contact Centers’ Unstructured Content If your organization is drowning in unstructured content, it’s not alone. IDC predicts 80% or more of global content and data will be unstructured by…
- Mar 18
Google Brain Introduces Symbolic Programming + PyGlove Library to Reformulate AutoML
A recent study by the Google Brain Team proposes a new way of programming automated machine learning (AutoML) based on symbolic programming. Original article available here. A recent study by the Google Brain Team proposes a…
- Feb 05
How Call Centers Can Thrive by Successfully Managing the Unexpected with AI
Original article available here. With call center conditions constantly changing, companies must turn to artificial intelligence technology in order to optimize their operations. Call Centers are constantly dealing with unexpected scenarios, but 2020 has taken…
- Jan 08
10 Unique Use Cases for Speech Analytics
Original article available here. 10 Unique Use Cases for Speech Analytics Speech analytics is evolving to have use cases not yet thought of. For those of you who use speech analytics and want to expand…
- Dec 14
How AWS is staking its claim on tomorrow’s contact centers
Original article available here. How AWS is staking its claim on tomorrow’s contact centers AWS unveiled several new ML-based feature updates for its Amazon Connect cloud contact center service that will simplify call agents’ workloads…
- Dec 08
Leading With Decision-Driven Data Analytics
Original article available here. Data analysts often fail to produce insights for making effective business decisions, but that’s not their fault. Leaders need to make sure that data analytics is decision-driven. If you were to…
- Dec 08
Amazon Brings More Machine Learning to the Contact Center
Original article available here. Amazon Brings More Machine Learning to the Contact Center It’s fair to say the contact center market was one that basically stood still for decades. There were a handful of vendors…
- Dec 03
Voice analytics enables to comprehend a customer’s point of view through their voice and tone
Original article available here. Voice analytics enables to comprehend a customer’s point of view through their voice and tone Corporate contact centers are embracing big data to offer an improved and more customized customer experience….
- Nov 24
Coaching sales agents? Use AI and human coaches
Original article available here. Coaching sales agents? Use AI and human coaches Researchers from Temple University, Sichuan University, and Fudan University published a new paper in the Journal of Marketing that explores the growing use of AI…
- Nov 20
What Value Does Speech Analytics Provide To Businesses During COVID19?
Original article available here. What Value Does Speech Analytics Provide To Businesses During COVID19? With fewer face-to-face customer interactions taking place in 2020, contact centres are proving more valuable than ever. With huge volumes of…
- Nov 19
Latest Post
How AI Can Transform Contact Centers’ Unstructured Content
- March 18, 2021
- [rt_reading_time postfix="mins read" postfix_singular="min read"]
Google Brain Introduces Symbolic Programming + PyGlove Library to Reformulate AutoML
- February 5, 2021
- [rt_reading_time postfix="mins read" postfix_singular="min read"]
How Call Centers Can Thrive by Successfully Managing the Unexpected with AI
- January 8, 2021
- [rt_reading_time postfix="mins read" postfix_singular="min read"]
10 Unique Use Cases for Speech Analytics
- December 14, 2020
- [rt_reading_time postfix="mins read" postfix_singular="min read"]
Recent Comments