Posts by: Roy
Speech Analytics Market Trends and Analysis Growth by 2025
Original Article: https://scientect.com/news/648670/speech-analytics-market-trends-and-analysis-growth-by-2025/ In current times, organizations across various industry sectors are undertaking programs for transcripting and analyzing customer and organizational media. This is mainly to take logical decisions for customer and business management with…
- Aug 29
Wall Street Journal: Consumers Seeking Debt Relief Amid Coronavirus Face Jammed Phone Lines, Overwhelmed Lenders
Original Article at: https://www.wsj.com/articles/lenders-race-to-keep-up-with-requests-for-consumer-debt-relief-11589362202 Millions of Americans have asked for a break on their debt payments, but their lenders are having a hard time keeping up. Borrowers seeking debt relief are encountering jammed phone lines, overflowing…
- Aug 29
Why Remote Agents Earn More & Stay with Caperio
According to the National Association of Call Centers, more than half of the contact centers in the United States today (53 percent) have some percentage of their agent population functioning from a home office. The…
- Aug 29
Caperio AI Performance Platform Released For North America
Shawn Blevins Joins as Chief Revenue Officer CAPERIO INCREASES REVENUE PERFORMANCE FOR REMOTE & ON-SITE CALL CENTER AGENTSUSING ARTIFICIAL INTELLIGENCE AND BREAKTHROUGH SPEECH ANALYTICS IN THE CLOUD Summary: After creating average 221% increases in Promise…
- Aug 17
Latest Post
How AI Can Transform Contact Centers’ Unstructured Content
- March 18, 2021
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Google Brain Introduces Symbolic Programming + PyGlove Library to Reformulate AutoML
- February 5, 2021
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How Call Centers Can Thrive by Successfully Managing the Unexpected with AI
- January 8, 2021
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10 Unique Use Cases for Speech Analytics
- December 14, 2020
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