Contact Centers
The Present And Future Of Customer Service
Group of operators sitting at the table with computers they working in call center Original article available here: https://www.forbes.com/sites/forbestechcouncil/2020/10/05/the-present-and-future-of-customer-service/#4cb231c5593e The Present And Future Of Customer Service If 2020 has taught us anything, it’s that the…
- Oct 06
Contact Centers Reacted To COVID-19 Quite Well — It’s Now Time To Institutionalize The Best Practices
Original article by Vasupradha Srinivasan: https://go.forrester.com/blogs/contact-centers-reacted-to-covid-19-quite-well-its-now-time-to-respond-with-the-same-rigor/ Contact Centers Reacted To COVID-19 Quite Well — It’s Now Time To Institutionalize The Best Practices I have had the opportunity to get up close and personal in managing…
- Sep 12
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How AI Can Transform Contact Centers’ Unstructured Content
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- February 5, 2021
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10 Unique Use Cases for Speech Analytics
- December 14, 2020
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